CRUNCH FITNESS – MOUNT PLEASANT

Fantastic location. Great facilities, clean, friendly staff and endless machines. Big fan.

November 15th I wrote a review over a week ago regarding the problems I am having getting my money back. At that time I gave a 2 star review. The manager eventually responded to my review and asked me to contact him/her. I wrote a detailed email and have not heard back. That was several days ago. I have not received a refund yet. I feel the management at this location is purposely deceptive and is hoping people will either not notice the extra charge or give up trying to get their money back. Earlier review: I am a relatively new member of the Crunch gym in Mt Pleasant. I signed up for 12 private lessons with a trainer. I paid my full fee and decided I did not want to continue. I sent a certified letter to Anais Dugaud. She acknowledged my letter and told me that everything would be taken care of. Instead on November 4th my credit card was charged again for $240. I called Anais and left a message. I sent her an email and told her that I wanted a refund right away. She continues to drag things out and ask me questions about why I don’t want to spend more money. This is unacceptable.

Plenty of equipment. Well maintained. Clean.

Truly one of the most unclean and unkept gyms I’ve been a member at. Over half of their machines are always on a “rest day”, the bathrooms are always dirty, toilets not flushing properly, or the ceiling is falling through. Today I even witness a trainer YES A TRAINER walk out without washing her hands. With how much they charge, honestly Planet Fitness is a better gym than this.

Great open floor plan, positive environment for exercise.